Tenant adoption health

System Health

Self-policing observability — auto-escalates to Vyaptix CSM when adoption dips.

Daily active rate

78%

▼-17pp

Customer confirm rate

66%

▼-1pp

Manager engagement

84%

Bot response rate

93%

Daily active rate · % of SDRs filing at least 1 visit

Active rate

84%

89%

81%

80%

92%

95%

78%

05-2705-2805-2905-3005-3106-0106-02

When adoption dips, Vyaptix CSM is alerted before you complain.

If daily active rate < 70% for 3 days

Vyaptix CSM auto-task

If customer confirm rate drops 15pp WoW

Owner + CSM ping

If manager engagement < 50% for 5 days

Senior management alert

If bot response rate < 80%

Engineering on-call check

All systemsOperational

Anomalies open5

Active escalations0

Command Palette